CUSTOMER SERVICES
CUSTOMER SERVICES
YOU can order Artworks displayed on the OFFICIAL WEB -SITE, www.olindocasazza.com or to order new ArtWorks, committee adhering to your personal ideas or projects for your home, office, shop or gallery.
- We are happy to be able to fulfill his every desire.
- The expedition around the World wilde courier Express .
- We accept domestic and international orders, and this can also pay - rate.
- Payment : Apple Pay, Shop Pay, Credit Card, Transfer Banck,
- Installment payments with PAY PAL- KLARNA (3-6-12-24 Month)
- Free Delivery: Throughout the courier Express in the world.
- Free Tax ( 10% Tax included in Total Cost)
- We accept demands: new jobs as personal portraits, commissions or other wise.
- We kindly ask you to contact customer service
- e.mail contact@olindocasazza.com
- PH +39 - 392 - 5944949 (24/24) Italy Europe
- We welcome any comments you have on our official website or any suggestions for ways to improve our service.
SHIPPING & HANDLING
Delivery transport to shipping COURIER EXPRESS and include the insurance. The quoted shipping windows reflect the time of preparation and correct packaging. Packages are generally shipped within 3-4 days after payment is received. Most packages are shipped by .The courier shipments are traceable and require a signature upon delivery.The cost of shipping it's FREE includes all handling, packing and costs. These are the approximate times of UPS transit package after the package was picked up from the gallery:
UK 3-4 days
Europe 1-2 days
North America 2-3 days
to 3-4 days Australia and Asia
Middle East and South America 3-4 days
If a package has not arrived or products arrived damaged during transport, please contact immediately. We will try to solve all the problems as quickly as possible, and have been insured for the total value. From time to time we include a promotion or two items in a shipment that we hope you enjoy. These are sent with our compliments and no transportation charge.
DIMENSIONS
You can sort the jobs displayed on the website in various size formats please contact customer service.
FRAMING
OLINDO CASAZZA © offers professional category and select the works of art, as described in the art pages. To discuss the framing options on other works, please contact Customer Service.
RETURNS
We are here to make sure you have a great experience browsing and buying artwork. Your feedback and questions are extremely valuable to us and we love to hear from you. email: contact@olindocasazza.comAll products that are Limited Editions are identified on the product detail page. If for any reason you are not satisfied with your purchase of Olindo Casazza Limited Edition, you may return it within 14 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded, and return shipment costs are the responsibility of the customer.
If you do decide to return your Limited Edition, please follow these instructions:
email contact@olindocasazza.com with your order number and specific reason for the return.
OLINDO CASAZZA will get back to you with a Return Merchandise Authorization number (RMA#), and a prepaid return shipping label. The cost of the shipping label will be deducted for your refund amount.
Please print out the below Return Authorization form, fill it out, including your RMA# and enclose in the return shipment of the artwork.
Return A. Pack the artwork back in the original tube or box with the Return Authorization form as well as all of the packaging materials and certificate of authenticity that was included in the package. No return will be accepted without the proper paperwork and the works need to be returned in perfect condition in their original packaging to qualify for returns.
1. Ship it back to us at our corporate warehouse:
OLINDO CASAZZA - VIA UMBERTO I, N°47 ROSSANO(CS) 87064 ITALY - EUROPE
For Damaged Prints
In the unfortunate event that your order arrives in less than satisfactory condition, simply take one digital photo of the item and one of the shipping container it arrived in, then attach the photos to an email and send toc ontact@olindocasazza.com. An representative will get back to you in 2 business days on how to proceed with your order.For any additional issues, please contact customer service at contact@olindocasazza.com
Limited Editions
Article If you have changed your mind about an order made Buy Now, you may submit a cancellation request within 24 hours of order confirmation. To cancel your order, please contact our Orders team at contact@olindocasazza.com stating your reasons. Please note: The 24-hour window begins once a olindocasazza.com has approved an order and receives your payment.
After the 24-hour window, your order is considered final sale and is not eligible for cancellation. Orders are still covered by the olindocasazza.com Guarantee and the EU 14 day return policy, where applicable.
To qualify for an order cancellation, you must do both of the following: Complete your entire transaction, including all communications, through one of olindocasazza.com it’s secure checkout methods, which include Buy Now.Notify Olindo Casazza of your desire to cancel your order within 24 hours of order confirmation.All are returnable within 14 days from the date of purchase .Unless noted otherwise, Refundable works are subject to conditions. No return will be accepted past 14 days upon receipt of delivery and without the proper paperwork. Further, the works must be returned in pristine condition and in their original packaging to qualify.
Please contact customer service for Module Return Ae.mail contact@olindocasazza.com - PH +39 3925944949
PH +39-3925944949 Italy Europe, and we will be glad to help you, step by step, at any time.